Frequently Asked Questions


How do I log in?

Use your existing username and password to log in at To retrieve your user name and password, or for any other issue, call us during business hours on (+64) 9 273 6159.

How do I contact Support?

Call (+64) 9 273 6159 during business hours


Water Application


How to I control the amount of water applied?

Time Controlled irrigation systems (e.g. K-line) allow setting the irrigation cycle to run at set times, for a set duration based on the number of cycles. These are used for K-line applications.

Otherwise, systems will apply the specified depth of water to a zone (in millimetres).

  • Zone Controlled (Fixed) systems apply water in sequence, of up to 4 concurrent zones

  • Zone and Valve Controlled (Flexible) systems run zones in a single sequence, but the application depth of each valve can be modified.

Please note: The irrigation program must be paused before modifying any settings.

How does the Repeat setting work?

When Repeat is set, the program will continue returning to the start of the sequence until manually switched off or target soil moisture levels are reached.

How do pump sensors work?

Pump sensors and pump controllers report the status whether the pump is running or if it is stopped. If a pump sensor is attached to the irrigation program, the program will automatically be started. Similarly, if the pump stops a running program will be paused.

How do I assign a pump to an irrigation Program?

Open the zone settings menu to select a pump.  If multiple pumps are in use they can be assigned to different use cases - typically effluent vs clear water supply.

How do I monitor the amount of water applied?

Program charts show the amount of water applied. For more detailed viewing, open charts using the full-screen button. There are two types of chart:

Displays the depth of water applied to an area at a point in time, in mm per zone/paddock

Water Usage
Displays the total volume of water applied per farm or paddock, expressed in cubic metres m3


Faults and Monitoring

What is an irrigation fault? 

Irrigation faults occur each time a radio has not received an ‘open/close’ command for the valve. This is usually due to radio faults. 

The number of failures will give an indication of the impact these faults have had on the amount of water applied.

How do I set alarms for irrigation faults?

On the Alarms page, notifications can be set by email, SMS or phone call each time a hardware/telemetry fault has been reported. Alarms can be specified for:

•    Each radio
•    Each repeater
•    The monitoring unit. 

It is recommended to add at least one alarm for the monitoring unit.

Alarm recipients don’t need to be users in the system – To add a recipient, create an alarm of the desired type, define if you wanted to be notified the first time an alarm happens or every time and define the contacts who should be informed.

How do I review irrigation faults?

Irrigation fault charts show when and where irrigation faults have occurred. A red badge will appear against the zone in the left menu. For closer monitoring, set an alarm to send notifications by text message, email and/or a phone call when faults occur.

What is a Radio Alert?

If a radio is not contactable over a period of time (1-3 days depending on network size) it enters overdue (fault) state and an alert is raised. The cause of a radio fault can be investigated using the Battery/Signal Chart

The problem is likely to be caused by: 

•    Low battery. Voltages below 3.3 V are considered low
•    Hardware damage caused by livestock
•    Excessive foliage in line-of-sight
•    Extreme weather events such as lightning-strike and intense rainfall

Once the radio is contacted successfully, the alert is cleared. 

How do I resolve a Radio Fault?

Most radio faults will resolve by themselves when the next radio contact is received.  If manual resolution is required (e.g. battery replacement) the unit can be  tested by the Ping function. A successful ping test will clear the alert.

What are the impacts of Radio Faults?

Radio faults will result in valves remaining closed when they are intended to open. The amount of missed irrigation activity can be investigated using the Irrigation Fault Chart.

What does the Radio Fault chart show? 

This chart displays how often a radio has missed a communication packet from the base station (for installer/advanced users).

What is Test Mode?

Test mode is designed to test the operation of the underlying valves. In this mode, individual valves can be opened and closed to verify a correct installation.

How do I move the map to my current location?

When monitoring the system on your mobile, tap the crosshair in the bottom-right corner of the map and the map will centre on your location. You may be prompted to allow this setting in your browser. 


Zone irrigation systems only


How do I remove a zone from the schedule?

How can I define the sequence of zones?

Is it possible to run zones in parallel?

How can I apply less water to a specific zone?


Zone and Valve irrigation systems only