Customer Support Portal
 

Irrigation Icons

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A guide to the icons used in the interface:

Telemetry

Repeater: Operational
Repeater: Warning
Repeater: Fault
RMU: Operational
RMU: Warning
RMU: Fault

Radio Status

Operational
Warning
Fault
Radio Signal Strength
Battery

Irrigation Status

A1 In Progress
B2 Last Irrigation Successful
C3 Scheduled / Operational
D4 Last Irrigation Paused
E5 Fault / Not Scheduled
F6 Fault / Zone Irrigated
Disabled
Excluded
Repeat

 Troubleshooting Guide

Welcome to the Loncel Troubleshooting Guide.

Learn about operation of the Loncel Cloud web application, Loncel Installer Mobile application and find general troubleshooting tips.

Stuck on login screen

[21-01-2025] Some users report getting stuck logging and hitting an indefinate loading screen.
This is caused by a legacy caching strategy and we are working hard to resolve this isue in the coming releases.

Meanwhile please follow our guide on how to clear the Loncel cloud browser cache

Manually clear stuck browser cache for Loncel Cloud

Clearing caches for iOS devices.

notes:

Please ensure you device is update to date.

these steps still apply even if you are using a different browser, in iOS caches for most browsers are shared

steps:

  1. Open the iOS "Settings" app

  2. Select “Safari”

  3. Scroll to the bottom of the "Safari" options and select "Advanced"

  4. Select "WebSite Data"

  5. Switch to edit mode (top right on the screen)

  6. Search for "loncel.com" using the top search bar

  7. Press the red icon to the left of the website name, a delete button will slide out

  8. Press delete

  9. Open safari and login again

Clearing caches on desktop browsers

steps:

  1. Open the Loncel Cloud web applications Login page

  2. Right click anywhere on the page and select the “Inspect”, A toolbar will appear

  3. Navigate to the Application tab

  4. Click the clear site data

  5. Hold down the Refresh icon in the browser header toolbar and choose the “clear cache and reload” option

  6. Close the bottom toolbar by clikcing the “x” button usually located top right hand corner of the toolbar

  7. Login again and please note the first login will take some take and the cache restores itself to an operational state