Customer Support Portal

Fixed Grid Irrigation System

USER GUIDE FOR IRRIGATORS

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    Getting Started 

    Existing Users

    Your account is already activated, you can use your existing username and password to log in at cloud.loncel.com/login

    If there is a problem, call Loncel support: (+64) 9 273 6159

     

    New Users

    Call Loncel support during business hours to activate your account on  (+64) 9 273 6159

    Running Irrigation

    Starting and Stopping

     

    Start and stop irrigation from the Program control panel.

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    Confirm the settings and press start

     

    Use the control panel to pause the program

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    Each Zone displays as blue while it is irrigating. The estimated time remaining is also displayed (HH:MM) 

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    Irrigation program settings

    PLEASE NOTE:  The program must be paused before editing any settings.

    PLEASE NOTE:  The program must be paused before editing any settings.

    Sequence Settings

    By default, zones run one-by-one in the 1st sequence. Zones can also be placed in parallel, allowing up to four running concurrently. 

    To edit the sequence select Sequence Settings in the settings menu.

    Click and drag each zone into one of the four active sequences. To Skip a zone, move it into the far right column. This will exclude it from the program.

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    Volume Settings

    The amount of water, measured in mm applied to the entire zone.

    Repeat 

    The program will continue returning to the start of the sequence until manually switched off or target soil moisture levels are reached.    

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    Adjustment

    Each zone can customised to apply more or less than the program volume by setting +/-  percentage.  

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    Assign Pumps

    Available where a pump sensor is installed.

    The Irrigation program can be set to automatically stop when the pump stops, in accordance with pre-configured pressure levels. The program can be configured to resume when the pump is started.

    The configuration can be reversed so  the pump automatically starts when the program is set to resume, and stop when the program is paused.

     
    If multiple pumps are in use they can be assigned to different use cases - typically effluent vs clear water supply. NOTE: Pumps can not be changed while irrigation is in progress.  

     

    System Monitoring

    Program charts

    For the best results, open charts in via the full-screen button above

    For the best results, open charts in via the full-screen button above

    Irrigation

    Displays the depth of water applied to an area over time - in mm per zone/paddock 

     

    Water Usage

    Displays the aggregate volume of water applied per farm or paddock, expressed in cubic metres  m3

     

    Irrigation Faults

    Shows the number of times valves haven’t opened/closed when programmed. This is usually due to radio faults. The number of failures will give an indication of the impact these faults have had on the intended irrigation program.  

     

     

     

    Alerts

    If a radio is not contactable over a period of time (1-3 days depending on network size) it enters overdue state and an alert is raised.

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    Once the radio is contacted successfully, the alert is cleared.  The amount of missed irrigation activity caused by the issue can be investigated using the Irrigation fault chart 

    For more information on resolving alerts, see the section below.

     

    Resolving Radio Alerts

    1.  

    Click to open the alert

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    2.

    Check the the battery signal chart

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    Battery Signal Chart

    This chart displays both Radio Signal (RSSI) and Battery stength (V) over a time period. 

    Radios with a weak signal strength (-100) may occasionally miss valve control commands. (If this happens, an Overdue radio alert is issued)

    These errors can be caused by low battery - voltages below 3.3 V are considered low. This chart can be used to diagnose whether low battery is the issue. Other less common issues include:

    • Weather related, e.g. lightning strikes
    • Hardware damage caused by livestock
    • Excessive foliage in line-of-sight

     

    3.

    Once the issue has been resolved, use the Ping function to confirm the signal has been restored. A successful ping test (or the next successful report) will clear the alert.   

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    Installation Features

    Test Mode

    Test mode is designed to test the operation of the underlying valves. In this mode, individual valves can be opened and closed to verify a correct installation.

     

    Radio Faults

    (For Installer use only) Displays how often a radio had missed a communication packet from the base station. 

     

    Current Location

    Press the crosshair in the bottom-right corner of the map. You will be prompted to allow the app to know your location.

    Depending on browser type, the message may differ from the example above

    Depending on browser type, the message may differ from the example above

    You can reset these settings using your browser settings

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